780-733-7399 (Warranty & Other Inquiries) | 780-886-0345 (Sales Inquiries) concierge@yourpacesetter.com

Seasonal frequently asked questions

SOME QUESTIONS YOU MIGHT HAVE ABOUT YOUR NEW LANDSCAPING, GRADING, AND THE DEPOSIT PROCESS…

WHY IS WATER COLLECTING AFTER IT RAINS OR WHEN SNOW MELTS?

It’s not uncommon to see water pooling on your lawn after extended rainfall or snowmelt. It may take some time for it to flow off your lot, depending on the drainage pattern for your property.

WHY DO DEVELOPER INSPECTIONS FAIL?

If area guidelines are not met, it will result in a Developer failure. The required information to pass the inspection is found in your Homeowner Portal or Developer website.

WHAT HAPPENS IF MY GRADING SETTLES OR SINKS AFTER IT IS INSPECTED AND PASSED?

It will then be your responsibility to repair any settlements to your lot since the inspector had found the drainage to be correct at the time of the site inspection. For more information, please visit the lot grading on your municipality’s website.

Image Source: City of Edmonton

THERE IS A NEW HOUSE BEING BUILT NEXT TO ME. WHAT IF THERE IS DAMAGE TO MY YARD?

If there is damage to your landscaping or grade because of neighboring construction, it will be that builder’s responsibility to address the situation and arrange for returning your yard to its original state.

WHY IS MY NEW GRASS TURNING BROWN?

New grass that appears to be turning brown likely needs more water. A good sprinkler is necessary to ensure proper lawn care. Grass at the side of your home will need extra attention.

MY LANDSCAPING WAS COMPLETED BY PACESETTER A FEW WEEKS AGO, WHY HAVEN'T I RECEIVED BY DEPOSIT YET?

Your deposit has not been released as we may be waiting for final grade documents or the developer inspection report. Developers only conduct inspections during the summer months. Please refer to your DEVELOPER REQUIREMENTS and SECURITY DEPOSIT form that was signed during the Sales Process.

WHY ARE GAPS OR SEAMS SHOWING UP ON MY NEW LAWN?

Gaps or seams showing up on a new lawn are an indication your grass is drying out and not receiving enough water. Water new turf to the point that the soil is just soft when stepping on it. You want to keep the sod moist for the first couple of weeks to allow the roots to take hold.

WHY IS THE GRADE HIGHER NEXT TO MY SIDEWALK AND DRIVEWAY?

The grade is higher next to your sidewalk/driveway to protect the base under the concrete from being washed away.

Image Source: City of Edmonton

WHY IS MY GRASS DEAD ALONG THE EDGES OF MY DRIVEWAY AND SIDEWALK?

Dead sod along driveways and sidewalks is typically from ice melt or salt used in winter to clear ice and snow. This can be an issue even if you do not directly use these products, as City streets and adjacent properties may have de-icing solutions that can be tracked onto your property by vehicles or foot traffic.

WHY IS MY APPROVED ROUGH GRADE STILL POOLING WATER?

A rough grade that has passed inspection can still pool water in certain areas. Your rough grade is the base for your topsoil and sod. Your finished landscaping will raise the grade and allow water to flow off your lot.

Image Source: City of Edmonton

IS THERE AN OPTION FOR A LOW MAINTENANCE OR ECO-FRIENDLY LANDSCAPING?

Many developers allow this as an option; however, you must check their guidelines and submit a proposed landscaping plan if required.

WHY DO I NEED TO STAY OFF NEW SOD EXCEPT FOR MOVING SPRINKLERS?

Staying off new sod allows the grass to take root and helps keeps the lawn smooth.

MY TREE LOOKS LIKE IT'S DYING, WHAT HAPPENED TO IT?

There are a few reasons why your tree might be struggling to stay alive. A regular watering schedule should be implemented; however, trees that are over-watered will indicate this by their leaves turning yellow. A protective sleeve should be used if there are signs of animal damage to the base of the trunk.