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The Pacesetter Difference


serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.

Your New Home Warranty Coverage Per Year

1 YRS Materials & Labour
Coverage for defects in materials and labour (baseboards, flooring, trim)

2 YRS Delivery & Distribution Systems
Coverage for defects in materials and labour related to delivery and distribution systems (heating, electrical, plumbing)

5 YRS Building Envelope
Coverage for defects in the system of components that separate the conditioned space from unconditioned space (roof, exterior walls).

10 YRSStructural
Coverage for the load-bearing parts of the home (frame, foundation)


Your Exceptional Experience

Your home owner portal gives you access to everything you need in one spot.  From purchase documents and home finishes, construction and maintenance schedules to warranty information, your homeowner portal is invaluable.

Did you know that you can submit and track your warranty requests right in your homeowner portal?  Download the app for even more convenience.

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Providing You More

Pacesetter Homes is a member of Alberta New Home Warranty, an independent, not-for-profit warranty provider, serving over 400 builders and over 100,000 homeowners.

Emergency Service


We are here for you.  In the event of a home emergency, please contact the Service & Warranty telephone line at 780-490-2546

What is an emergency?

  • Complete loss of water, heat or electricity
  • Complete sewage stoppage
  • Plumbing, roof or gas leaks